Guido Hesse has taken charge of customer support at the BEUMER Group headquarters in Beckum, Germany, recently. As the new director, he controls and coordinates the global center of competence and defines, together with his team, the technical and organizational principles of services and support for the BEUMER products.
"We see our task not only in preventing malfunctions and machine breakdowns, which would lead to long downtimes", says Hesse. "No matter what industry, our customers have to meet the ever increasing market demands and improve the capacity of the equipment, for example. And we take care of this." An industrial engineering graduate, Hesse's objective is to further advance the strategic development of his international team and ensure smooth communication between the different locations worldwide.
The new director of customer support can draw on his comprehensive experience. Before joining BEUMER Group he held various commercial management positions in the machine and plant engineering