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Business plans, five-year spreadsheets and other fairy tales
Jeffrey Gitomer
Jeffrey Gitomer

I have no business plan. I have no spreadsheet with five years of projected earnings. There are two reasons: Most business plans never come to fruition, and five-year sales projections are about as accurate as political polls.

Oh, there is another reason: The people that you prepare a business plan for never read them, unless you put a one-page executive summary at the front.

THIS IS WHAT I RECOMMEND: Prepare a one-page executive summary. Then create a forecast of what you believe sales will be over the next 100 days, and the next 12 months. Nothing more. Beyond that it’s a wild guess.

The reason to make a 100-day plan is to ensure that in the short-term everything is much more intense, and your blue-sky effort has a deadline. I sincerely apologize if I have busted your bubble. But in the long run I have just saved you 100 hours of work, a huge consulting fee (charged by people who use boiler-plated, cookie-cutter material), and the mental letdown of not achieving that plan anyway.

If your banker insists on a business plan try this… Go online, download a business plan template, insert your name and logo, and in five minutes you will have a document that your banker will never read anyway.

Ok, that’s a joke suggestion (or is it?)

Here is the serious suggestion: Call a limousine service and rent a van. In the van, place your banker, any potential investors, some of your key executives, and your best salespeople. Create a road trip that touches five of your biggest customers in four hours. Start at 8AM at the first customer’s business, bring coffee and talk to the people who actually buy from you. Find out why they love you, talk to their CEO, tell them what your game plan is for the next 12 months – maybe have it prearranged so that they give you an order right on the spot – thank them for their business, their support and their loyalty and then go to the next customer.

It is important that you bring a recording device (any smartphone will do), so that throughout the morning you’re video taping.

Each time you visit a customer, go through the same process. Talking to the people that use your product or service, talking to the CEO, picking up an order, telling them your 12-month plan, and filming the entire process.

MAKE CERTAIN YOU DO THIS: Get testimonials from each one of the five customers you visit. Ask why they buy from you. Get their history of doing business with you. Ask why they would refer you. And get a call to action from them. That information can be used on your website, in your proposals, on your sales presentations, as part of your social media presence, and/or in your follow-ups.

After you have visited the last customer, take everyone to lunch. Nothing fancy, but not fast food. A local restaurant will work best. Make certain that they’re prepared for you. Have a book or a small gift sitting by each person’s plate. And have a general discussion about what just happened.

Spend the afternoon editing the video, and get someone professional to help you. Make it real, but make it spectacular. Edit the best clips – a minute or two for each. Edit the entire thing down to 5 minutes or less. What you will have as a result of the morning will be a business plan, a marketing plan, loyal customers, excited bankers and investors, and a real-world look at your business and the relationships you have with your customers.

REALITY NEWS: In spite of banker’s euphoria, they have one prime agenda with respect to lending you money: making certain that you can repay. Period. Just keep that in mind as you listen to his or her glowing evaluation of the day.

What I’ve just given you is a rough outline and game plan to create spectacular engagement and results. It will take planning, it will take coordination, and it will take some hard work – but the results will give you sales, sales tools you can use forever, and relationships that will never forget what transpired that day.

Or, you can write a fairy tale. Er, I mean a business plan.

Jeffrey Gitomer is the author of twelve best-selling books including The Sales Bible, The Little Red Book of Selling, and The Little Gold Book of Yes! Attitude. His real-world ideas and content are also available as online courses at For information about training and seminars visit or, or email Jeffrey at Subscribe to Jeffrey’s free weekly email magazine, Sales Caffeine, at